We received a request from a manufacturer of engineered systems within the chemical industry for the installation of two automatic fin fan grease systems for a chemical complex in the Middle East.
While it seems like a simple request, our team has decades of experience and knows that no project — no matter how quick or simple — is without its challenges. Here's how our team prepared for a smooth project and delivered an exceptional experience to this customer.
The Challenges
The project included a very specific scope of supply as well as specific documentation requirements for the site including an Installation & Operations Manual, BOM, Material Test Reports, Electrical certifications, wiring diagrams, GA drawings, and Assembly and Operating Test Reports. Plus, with their location in the Middle East, this unique system design, fabrication, assembly, and testing would need to be completed using drawings, emails, and phone conversations instead of in-person meetings and site visits.
The Solution
This customer’s automatic fin fan system required a level of rugged design to handle an often severe operating environment. And because the placement was well above grade, all components had to be constructed to be lifted in place at elevation.
Stainless steel divider block assemblies, distribution tubing and compression fittings, air-operated grease pumps with process switches, and customized programmable controllers were all packaged neatly in stainless steel enclosures mounted to hot-dipped galvanized mounting stands with isolators.
The final result was one that could most definitely withstand even the most severe conditions of the operating environment.
Key Outcomes
Throughout the entirety of the project, our team kept in very close communication with the manufacturer and end-user — opting to over-communicate for the sake of utmost clarity. This clear and consistent communication made the process as seamless as we have experienced, even though we’re located halfway across the globe from our customer.
Before sending the equipment off to our customer, the systems were operationally witness-tested and certified. Stamped with our seal of approval, the equipment was then shrink-wrapped, crated, marked, and shipped – all on time and on budget.
Lessons Learned
We exist to take care of customers. To solve problems, to react and respond promptly, and to do the dirty work others might avoid.
That’s why looking back at our project performance is of utmost importance to us.
In this situation, the client’s willingness to offer plot plans, engineered structural drawings, and open dialogue made the process of design, fabrication, and build out nearly as simple as it would have been if the client were located right next door.
With our team never having seen the actual site of placement, the completely custom lubrication system was designed, fabricated, and installed to a T, proving that overcoming challenges ultimately makes us stronger assets for our customers.
Experiencing a Similar Challenge?
None of this work is done in a vacuum. Experienced internal resources, great manufacturers, and quality fabricator relationships allow us the advantage of producing custom lubrication solutions to our customers — regardless of the application or operating environment.
If you are in need of automatic fin fan grease systems or similar systems, we have a solution for you. Learn more about our automatic lubrication system solutions by contacting our team here. Or you can email us at info@spitzer-assoc.com or call us at 713-937-8977.
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